We’re here to help! Get in touch with us so we can help you through the process of process the order on your behalf. Here are the ways you can get hold of us:

• Tel:  +27 21 706 0440
• Online Chat: click on the chat button in the bottom right of the screen.
  • One of our trustee assistants will be available Monday to Thursday from 8am till 5pm (SAST) and Friday 8am till 3:30pm (SAST)
• Email us: [email protected]

See Contact Page for more information.

Please send us an e mail with your query or follow any of the contact options available on the Contact Us page and we will gladly assist.

Soon after paying Escape Gear will let you know the item/s you ordered are in stock, or not.  If in stock, then your order ships the same day. 

If not in stock, then production lead time is less than ten working days. 

• Shipping time in South Africa is two to three working days to major cities, and three to four working days to regional areas.
• Shipping to addresses outside South Africa may take up to 14 working days.
• Learn more

Value Added Tax (VAT) of 15% is levied on all invoices to any/all South African delivery addresses. No VAT is levied on shipments outside of South African borders, but customers will be liable in their country for any taxes that may be levied. 

Our product prices are presented in the currency relevant to your geolocated IP address. Should you be using a VPN or wish to change the currency for any other reason, please select your currency of choice in the top right hand corner of the website (or in the menu of mobile devices)

Your invoice will be in the currency you chose to pay in, and will be automatically calculated at the going exchange rate at the time of purchase.

You can pay via PayPal, or Electronic Funds Transfer, or Virtual Card Services in all countries that are linked to this payment portal. All internet credit card purchases are protected via International Banking Security laws, 128 Byte Encryption and applicable local banking password controls in the country of purchase. 

For all other questions not answered above, please contact us via one of the following ways:

• Tel:  +27 21 706 0440
• Online Chat: click on the chat button in the bottom right of the screen. 
  • One of our trustee assistants will be available Monday to Thursday from 8am till 5pm (SAST) and Friday 8am till 3:30pm (SAST)
• Email us: [email protected]

See Contact Page for more information.