Frequently Asked Questions
Need more information about something? Read some of the FAQ's below or get in touch with us and we'll gladly help answer any questions you may have.
Shopping FAQ
We’re here to help! Get in touch with us so we can help you through the process of process the order on your behalf. Here are the ways you can get hold of us:
- Tel:Â +27 21 706 0440
- Online Chat: click on the chat button in the bottom right of the screen.
- One of our trustee assistants will be available Monday to Thursday from 8am till 5pm (SAST) and Friday 8am till 3:30pm (SAST)
- Email us:Â info@escapegear.co.za
See Contact Page for more information.
Please send us an e mail with your query or follow any of the contact options available on the Contact Us page and we will gladly assist.
Soon after paying Escape Gear will let you know the item/s you ordered are in stock, or not. If in stock, then your order ships the same day.Â
If not in stock, then production lead time is less than ten working days.Â
- Shipping time in South Africa is two to three working days to major cities, and three to four working days to regional areas.
- Shipping to addresses outside South Africa may take up to 14 working days.
- Learn more
Value Added Tax (VAT) of 15% is levied on all invoices to any/all South African delivery addresses. No VAT is levied on shipments outside of South African borders, but customers will be liable in their country for any taxes that may be levied.Â
Our product prices are presented in the currency relevant to your geolocated IP address. Should you be using a VPN or wish to change the currency for any other reason, please select your currency of choice in the top right hand corner of the website (or in the menu of mobile devices)
Your invoice will be in the currency you chose to pay in, and will be automatically calculated at the going exchange rate at the time of purchase.
You can pay via PayPal, or Electronic Funds Transfer, or Virtual Card Services in all countries that are linked to this payment portal. All internet credit card purchases are protected via International Banking Security laws, 128 Byte Encryption and applicable local banking password controls in the country of purchase.Â
For all other questions not answered above, please contact us via one of the following ways:
- Tel:Â +27 21 706 0440
- Online Chat: click on the chat button in the bottom right of the screen.
- One of our trustee assistants will be available Monday to Thursday from 8am till 5pm (SAST) and Friday 8am till 3:30pm (SAST)
- Email us:Â info@escapegear.co.za
See Contact Page for more information.
At this time, we do not provide fabric samples. However, we take pride in using high-quality, durable materials that are designed for longevity. If you need more information about our fabrics, feel free to contact us, and we will be happy to assist you.
Yes! We proudly ship worldwide so you can enjoy Escape Gear products no matter where you are. Please note that shipping costs and any applicable import duties will be at the customer’s expense. If you need assistance with international shipping details, our team is available to help.
Currently, online order tracking is not available. However, our friendly sales team can provide updates on the status of your order. If you need an update, simply contact us via phone or email, and we’ll gladly assist you.
Product FAQ
You may follow these typical fitment instruction documents:
- Single Cab Seat Cover Instructions
- Double Cab Seat Cover Instructions
- Station Wagon Seat Cover Instructions
- New Hilux (2016 – Present) Double Cab Fitting instructions
- New Hilux (2016 – Present) Single / Xtra Cab Fitting instructions
Or watch the video below:
You may follow these typical fitment instruction documents:
You may follow these typical fitment instruction documents:
Our products are designed to be water-resistant, meaning they provide protection against light moisture, spills, and everyday wear and tear. However, they are not fully waterproof and may not withstand prolonged exposure to heavy rain or standing water.
Our seat covers and protective gear are developed using digital patterns tailored for a wide range of popular vehicle models. While we strive to provide the best possible fit, we do not offer one-off custom designs for individual vehicles. If you are unsure whether our products will fit your vehicle, our team is happy to assist you with compatibility information.
Our 5-Year Warranty applies to any defects in seams and workmanship under normal use. This includes manufacturing faults such as loose stitching or seam separation. It does not cover damage caused by misuse, accidents, improper installation, or everyday wear and tear. To make a warranty claim, please contact us with your proof of purchase and photos of the issue.
Care & Customization FAQ
We are in the process of developing a specialized cleaning kit for our covers—stay tuned for updates on its release! In the meantime, we recommend gently hand washing your covers using a mild detergent and cold water. Avoid harsh chemicals or machine washing, as this can affect the durability and appearance of the fabric.
Yes! We offer custom logo applications using a heat transfer process. This allows you to personalize your covers with branding or unique designs. If you’re interested, please reach out to our sales team for further details, pricing, and customization options.
Find your vehicle's gear
- STEP 1: Find your vehicle
- STEP 2: Choose your gear
- STEP 3: ESCAPE
Seat Cover Fitment Instructions
Watch a fitment video for our Escape Gear seat covers. These seat covers are the polycotton Tough Canvas fabric (available in charcoal) and are for the Toyota Hilux Pickup Double Cab (2016 to present model).
Please note: The principles are similar and applicable across most make/model variants.
About our Manufacturing Process
Our seat cover pattern origination utilizes 3D scanning technology, followed by a 2D flattening process. Thereafter the digital pattern is e-mailed to an automated cutting machine.
The cut-to-size pattern pieces are manually sorted, crated and sent to the machine room for sewing. Next, the finished seat covers go through a final quality control check before packing and shipping.
Our high technology manufacturing process ensures top quality products, backed by 5 Year warranty on seams and workmanship.